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      Shipping & Returns

      EXPECTED DELIVERY TIMES

      Our prices for postage and packaging, and estimated delivery times after dispatch are:

      United Kingdom

      Royal Mail 2nd class untracked delivery - FREE when you spend £25 or over

      3-6 working days

      Royal Mail 1st class untracked delivery - £2.50 

      2-5 working days

      Royal Mail Signed For 1st class delivery - £4.70

      1-3 working days

      European Union

      Royal Mail International Tracked & Signed delivery - £9.00 (FREE when you spend £60 or over)

      2-5 working days

      New Zealand  (Due to the COVID-19 situation we had to temporarily stop NZ shipping, but we expect to resume it soon. Sign up to our Newsletter to stay in the loop.)

      ParcelPost Tracked - £2.50 

      2-5 working days

      ParcelPost Rural Address Tracked - £4.50

      2-5 working days 

      Australia (Due to the COVID-19 situation we had to temporarily stop AUS shipping, but we expect to resume it soon. Sign up to our Newsletter to stay in the loop.)

      Tracked - £5.00

      5-7 working days

      REFUNDS & EXCHANGES

      We are happy to refund or exchange any item within 14 calendar days of receipt. Returns are subject to our Terms & Conditions. If you'd like to return or exchange a product, please email us at hello@lomiebaby.com

      • We will refund or exchange any item (including sale items) within 14 days of receipt 
      • No refunds or exchanges will be given on items returned after 14 days of receipt
      • Refunds will be processed within 14 days of receipt of returned items by our warehouse.
      • Items must be returned unused and undamaged, in the original LOMIE packaging
      • We are entitled to refuse a returned item or to send it back to the customer if the return doesn't meet our policy
      • If you believe an item is faulty please contact us. We will fully investigate and provide you with a refund or exchange

       ITEM NEVER ARRIVED?

      If your item hasn't arrived after 15 working days of the expected delivery date then please contact us asap.  A replacement item will be redelivered or a refund given if this item has been discontinued.  If the reason for non delivery is because the address was incorrect then no refunds or replacements will be given.