Shipping & Returns

EXPECTED DELIVERY TIMES

Our prices for postage and packaging, and estimated delivery times after dispatch are:

 New Zealand  

ParcelPost Untracked  - FREE when you spend $50 or over

2-5 working days

ParcelPost Tracked - $6.50 

2-5 working days

ParcelPost Rural Address Tracked - $9.00

2-5 working days 

Australia 

Tracked - $15.00

5-7 working days

United Kingdom

Tracked - $29.00

8-10 working days

REFUNDS & EXCHANGES

We are happy to refund or exchange any item within 14 calendar days of receipt. Returns are subject to our Terms & Conditions. If you'd like to return or exchange a product, please email us at hello@lomiebaby.com

• We will refund or exchange any item (including sale items) within 14 days of receipt 
• No refunds or exchanges will be given on items returned after 14 days of receipt
• Refunds will be processed within 14 days of receipt of returned items by our warehouse.
• Items must be returned unused and undamaged, in the original LOMIE packaging
• We are entitled to refuse a returned item or to send it back to the customer if the return doesn't meet our policy
• If you believe an item is faulty please contact us. We will fully investigate and provide you with a refund or exchange

 ITEM NEVER ARRIVED?

If your item hasn't arrived after 15 working days of the expected delivery date then please contact us asap.  A replacement item will be redelivered or a refund given if this item has been discontinued.  If the reason for non delivery is because the address was incorrect then no refunds or replacements will be given.