Due to the current situation some items are unfortunately sold out. We’re working hard to restock asap. Sign up to our newsletter to be the first to know when they are back in stock!

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      EXPECTED DELIVERY TIMES

      Our prices for postage and packaging, and estimated delivery times after dispatch are:

      United Kingdom

      Royal Mail 1st class untracked delivery - £2.50 (FREE when you spend £20 or over)

      2-5 working days

      Royal Mail Signed For 1st class delivery - £4.70

      1-3 working days

      European Union

      Royal Mail International Tracked & Signed delivery - £9.00 (FREE when you spend £60 or over)

      2-5 working days

      New Zealand  (Due to the COVID-19 situation we had to temporarily stop NZ shipping, but we expect to resume it soon. Sign up to our Newsletter to stay in the loop.)

      ParcelPost Tracked - £2.50 

      2-5 working days

      ParcelPost Rural Address Tracked - £4.50

      2-5 working days 

      Australia (Due to the COVID-19 situation we had to temporarily stop AUS shipping, but we expect to resume it soon. Sign up to our Newsletter to stay in the loop.)

      Tracked - £5.00

      5-7 working days

      REFUNDS & EXCHANGES

      We are happy to refund or exchange any item within 14 calendar days of receipt. Returns are subject to our Terms & Conditions. If you'd like to return or exchange a product, please email us at hello@lomiebaby.com

      • We will refund or exchange any item (including sale items) within 14 days of receipt 
      • No refunds or exchanges will be given on items returned after 14 days of receipt
      • Refunds will be processed within 14 days of receipt of returned items by our warehouse.
      • Items must be returned unused and undamaged, in the original LOMIE packaging
      • We are entitled to refuse a returned item or to send it back to the customer if the return doesn't meet our policy
      • If you believe an item is faulty please contact us. We will fully investigate and provide you with a refund or exchange

       ITEM NEVER ARRIVED?

      If your item hasn't arrived after 15 working days of the expected delivery date then please contact us asap.  A replacement item will be redelivered or a refund given if this item has been discontinued.  If the reason for non delivery is because the address was incorrect then no refunds or replacements will be given.