Shipping & Returns
EXPECTED DELIVERY TIMES
Our prices for postage and packaging, and estimated delivery times after dispatch are:
United Kingdom
Royal Mail 2nd class untracked delivery - FREE when you spend £25 or over
3-6 working days
Royal Mail 1st class untracked delivery - £2.50
2-5 working days
Royal Mail Signed For 1st class delivery - £4.70
1-3 working days
European Union
Royal Mail International Tracked & Signed delivery - £9.00 (FREE when you spend £60 or over)
2-5 working days
New Zealand
ParcelPost Untracked - FREE when you spend $50 or over
2-5 working days
ParcelPost Tracked - $5.50
2-5 working days
ParcelPost Rural Address Tracked - $9.00
2-5 working days
Australia
Tracked - $11.00
5-7 working days
REFUNDS & EXCHANGES
We are happy to refund or exchange any item within 14 calendar days of receipt. Returns are subject to our Terms & Conditions. If you'd like to return or exchange a product, please email us at hello@lomiebaby.com
- We will refund or exchange any item (including sale items) within 14 days of receipt
- No refunds or exchanges will be given on items returned after 14 days of receipt
- Refunds will be processed within 14 days of receipt of returned items by our warehouse.
- Items must be returned unused and undamaged, in the original LOMIE packaging
- We are entitled to refuse a returned item or to send it back to the customer if the return doesn't meet our policy
- If you believe an item is faulty please contact us. We will fully investigate and provide you with a refund or exchange
ITEM NEVER ARRIVED?
If your item hasn't arrived after 15 working days of the expected delivery date then please contact us asap. A replacement item will be redelivered or a refund given if this item has been discontinued. If the reason for non delivery is because the address was incorrect then no refunds or replacements will be given.